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PRIVACY POLICY

In this document, you will find policies for processing personal information and using cookies and other tracking technologies in connection with your use of the Love Yourself online store.

Formal information at the beginning - the administrator of the store www.loveyourself.pl is the name of the company, the company's ADDRESS, NIP:, REGON:

In case of any doubts related to the privacy policy, you can contact us at any time by sending a message to contact@loveyourself.pl

Abridged version - key information

We have prepared for you an abbreviated version of the most important privacy policies.

  • By creating an account in our online store, editing your profile, placing orders, contacting us, subscribing to the newsletter, you provide us with your personal data, and we guarantee you that your data will remain confidential, secure and will not be disclosed to any third parties without your express consent.
  • We use analytical tools, such as Google Analytics, which collect anonymous information about your visit to the store, such as subpages that have been displayed, time spent on the site or transitions between subpages.
  • We use marketing tools such as Facebook Pixel to target advertisements to you.
  • The store provides social features such as buttons for sharing content on social networks. Use of these features requires you to accept cookies from third parties, such as Facebook and Google.
  • We use cookies to make it possible for you to use the shop in a comfortable way and to tailor the content of the shop to your interests, needs and expectations.

If the above information is not sufficient for you, you will find further details below.

Personal data

The administrator of your personal data in the meaning of the regulations on personal data protection is the name of the company, the company's ADDRESS, the tax identification number (NIP): REGON:

Purposes, legal grounds and period of personal data processing are indicated separately for each purpose of data processing.

In connection with the processing of your personal data by us, you have the following rights:

  1. the right to demand access to your personal data, to rectify, delete or limit the processing,
  2. the right to object to the processing,
  3. the right to data portability,
  4. the right to withdraw consent to the processing of personal data for a specified purpose, if you have given your prior consent,
  5. the right to lodge a complaint with the supervisory authority in connection with our processing of personal data.

You may exercise the above rights in accordance with the principles described in Articles 16 - 21 of the RODO by contacting us at contact@loveyourself.pl. We may deny you the exercise of some of the rights mentioned above in a situation where the exercise of a given right would be contrary to the legitimate purpose of data processing by us. For example, we may refuse to remove personal data contained in the order placed by you until the expiry of the statute of limitations for claims arising from the contract concluded through the store. 

Providing personal data by you is always voluntary, but necessary to create an account in the service, place an order, subscribe to the newsletter, contact us, withdraw from the contract or make a complaint.

We guarantee You the confidentiality of all personal data provided to us. We ensure that all security and personal data protection measures required by the laws on the protection of personal data are taken. Personal data is collected with due diligence and properly protected against access by unauthorized persons. Personal data is processed exclusively within the European Union.

We entrust the processing of personal data to the following entities:

  1.  www.shoplo.pl - to store data on a server,
  2. Poczta Polska (Polish Post) - in order to deliver shipments with orders,
  3. Google Gmail - to use the mailing system,
  4. Super Accountant - in order to use the invoicing system,
  5. MailerLite - to create and send newsletters.

User Account

When creating a shop user account, you must enter your basic details, such as your e-mail address, name and surname, and password.

You can modify your account details at any time using the options available after logging in to your account.

The legal basis for processing your personal data contained in the user account is the execution of the contract for maintaining the account in the store, which you conclude with the administrator on the basis of the shop rules.

Your personal data contained in the user account are processed for the duration of the account, i.e. for the duration of the contract for maintaining the account in the store referred to above. At any time you can decide to delete your account, which will also result in the removal of your personal data from the database. Remember, however, that deleting your account does not result in deletion of data concerning orders placed via the store.

Placing an order

When placing an order through the store, you must provide your personal data necessary to process the order, i.e. name and surname, e-mail address, telephone number and address for delivery of the order. You can also provide additional data, such as information about your business. If you have previously provided such data in your user account, this data will be automatically included in the order form, but you always have the possibility to modify them.

The legal basis for processing your personal data contained in the order is the execution of the sales contract, which you conclude on the basis of the shop regulations.

The data given in the order form will be saved in the shop's database and will be stored there until the statute of limitations of claims arising from the sales contract concluded through the shop. Each order is recorded as a separate item in the database. Apart from personal data, the order details such as the date of placing the order, the subject and value of the order, the chosen delivery and payment method are also recorded.

Invoices

If, in connection with an order, we issue an invoice to you, we process your personal data for this purpose to the extent necessary to issue an invoice. The legal basis for the processing of your data in this case is the fulfilment of the legal obligation to issue an invoice. Furthermore, all issued invoices are included in the accounting documentation, so that your data will naturally be processed within the scope of this documentation for the period of time required by law.

Returns and complaints

If you withdraw from a contract concluded through a shop or make a complaint regarding purchased products, you provide us with the data contained in the contact form, and we process this data in order to implement the withdrawal procedure or the complaint procedure.

In this case, the legal basis for the processing of your data is the fulfilment of our legal obligations in connection with the withdrawal procedure or the complaint procedure.

Complaint messages are archived by us. The fact of withdrawing from the contract or making a complaint is also recorded in the shop system.

Newsletter

Through the shop you can subscribe to a newsletter containing information about new products, promotions, products and services related to the shop. For the purpose of sending the newsletter, your personal data are processed in terms of name and e-mail address.

The legal basis for the processing of your personal data in the event of a newsletter is your consent by marking the relevant checkbox content when subscribing to the newsletter. You can withdraw your consent at any time by unsubscribing from the newsletter.

Your data will be processed for the duration of the newsletter, unless you unsubscribe from the newsletter, which will result in the deletion of your data from the database.

E-mail contact

By contacting us via e-mail, you naturally provide us with your e-mail address as the address of the sender of the message. In addition, you may also include other personal data in the message content.

The legal basis for the processing of personal data in this case is your consent resulting from the initiation of the contact with us.

Your personal data provided to us within the scope of e-mail contact are processed exclusively for the purpose of processing your enquiry. The content of correspondence may be archived.

Recovering abandoned shopping carts

Our shop is equipped with a mechanism for recovering abandoned baskets. This means that if you fill in the order form but do not complete the transaction, you will receive an e-mail with a reminder to complete the order. For the purpose of this procedure, your personal data relating to an unfinished order is processed.

Cookies and other tracking technologies

Our shop, like almost all other websites, uses cookies to give you the best experience in using our shop.

Cookies are small text information stored on your terminal device (e.g. computer, tablet, smartphone) that can be read by our ICT system.

Cookies allow us:

  • ensure the proper functioning of the shop you expect,
  • remember your login to your user account every time you visit the store,
  • remember your settings during and between visits to the store,
  • improve the speed and security of using the store,
  • enable you to share content on social networking sites,
  • enable you to play content from external services,
  • improve the features available to you in the store,
  • use marketing tools,
  • direct personalized advertising to you.

Consent to cookies

During your first visit to the site, You will receive information about the use of cookies. Accepting and closing this information means that you consent to the use of cookies in accordance with the provisions of this privacy policy. You can always withdraw your consent by deleting cookies and changing the settings of cookies in your browser. Remember, however, that disabling cookies may cause difficulties in using the site, as well as many other websites that use cookies.

Own cookies

Cookies can be divided into own and third party cookies. As far as own cookies are concerned, we use them for the proper functioning of the shop, in particular for the following purposes:

  • proper functioning of the shopping cart and the ordering process,
  • determine whether you are logged in or not,
  • remembering your login,
  • note the fact that the rules and regulations have been accepted and the marketing consent has been given.

Third party cookies

Our shop, like most of today's websites, uses features provided by external websites, such as Facebook and YouTube.

By playing videos that are embededed on our site from YouTube, you agree to accept YouTube cookies.

By using a widget to share content on social networking sites, you agree to accept cookies from Facebook and other social networking sites.

Third party cookies are also used in remarketing and statistical activities referred to below.

Cookies used for statistical purposes

We use cookies to track shop statistics, such as the number of shop visitors, the type of operating system and browser used to browse the shop, time spent in the shop, subpages visited, etc. We use Google Analytics in this respect. The information collected in this regard is completely anonymous and does not allow for your identification.

Marketing

We use cookies in order to carry out remarketing activities consisting in presenting you with advertisements encouraging you to return to the site or take advantage of some kind of promotions, discounts, etc. We also use Facebook Pixel to direct ads to you on Facebook.

Additional tracking tools

The shop engine is equipped with a plugin that allows you to observe you as a user visiting the shop and save the history of recently visited items.

Server logs

Using the shop involves sending inquiries to the server on which the shop is stored. Each inquiry directed to the server is saved in server logs.

Logs include your IP address, date and time of the server, information about the web browser and operating system you are using. Logs are saved and stored on the server.

The data stored in the server logs are not associated with specific persons using the service and are not used by us to identify you.

Server logs are only support material for the administration of the service, and their content is not disclosed to anyone other than persons authorized to administer the server.

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